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HomeBusiness Analyst ‣ Interviews: Sumanta Mitra

Sumanta Mitra : Business Analyst

Business analysts work towards bridging the gap between data, technology teams, and business leaders. They also work with other stakeholders in a business and analyze the best methods to increase the efficiency of the various teams involved. How do they do this? Sumanta Mitra, a senior business analyst with IBM, explains:

Q
What is your current position, career focus and total years of experience?
A

I have been working as a senior business analyst with IBM for more than a year.

My career focus has always been to be a value contributor, aggregator and change enabler to my team(s). I constantly endeavor to strive and understand the end-to-end scenario along with strong techno-functional expertise. I strive to pepper this with a motivational flavor and becoming a very strong team player. My total experience amounts to 12.5 years.

Q
How did you get started in your career? What motivated you to get into this career?
A

I started with the career in business analysis as a part of the overall program management team wherein I found that there are gaps in "requirement understanding" of the teams, further down the SDLC flow.

I ventured into business analysis, mainly because of the importance of being a single point of interface with the business consumers and handling the dynamics between them and our internal teams. Understanding the business requirements in their entirety, interactions/co-ordination between teams and the implications of any change in the business/ functional requirements was the major motivation in choosing business analysis as a career.

Q
What is this career like?
A

Business analysis is a great career for professionals who believe in making a change by enabling business communications and a thorough clarity in information exchange between the business and technical teams. The amalgamation of business communication and technical excellence can be achieved through this role. This also gives us the insight to understand the nuances of the technical as well as business functionalities.

Q
What is a normal work day in the life of a business analyst?
A

It involves handling business requirements and their transformation to system requirements and alignment with the internal technical teams. This will also help us to enable the teams to completely realize what the customer expectations are, and then work hand-in-hand to get the delivery on time and with the expected quality/ rigour.

Q
How was your journey from your first job till the current one? Where do you see yourself 5-10 years from now?
A

My journey has been invigorating, full of challenges and involving a lot of customer facing deliverables. I see myself as a platform level business analyst or in a client engagement role 10 years from now.

Q
What specialized training and education did you choose to succeed in this field? What inspired you to build the skills?
A

Effective business communication and tools training will help a lot.

The ambition to become an effective business consultant and communicator of business requirements/ concepts inspired me to build these skills.

Q
Which skills have you found most helpful, and which ones will be most important in the future?
A

People management skills, relationship building skills, analytical skills, logical reasoning, business requirements, requirements engineering - all are quite helpful.

Q
What have been your best experiences and challenges while working in this field?
A

My best experience, by far, was as a Code Red Expert in TechMahindra. The everyday challenges faced by me were incredible and encouraged me to work harder and more efficiently towards my singular goal of achieving great, astounding customer experience and to do more than I am expected to, by adding value with every activity.

Q
What recommendation would you give to prospective students who want to advance in this field? What education & skills do they need to focus on, over others?
A

I would like to recommend the qualities of charisma, excellent communication skills, understanding of customer emotion / sentiment, logical thinking, analytical reasoning and excellent written and verbal communication skills. An MBA from a reputed college would be preferred degree, but is not mandatory, for an edge over the competition.

Q
Do you have any other 'words of wisdom' that you would like to pass on?
A

Believe in yourself, have complete faith in your abilities, be humble and help others grow. Never fall prey to your weaknesses, make them your strength, which might surprise you! Set your own standards of excellence and make it a habit to excel in everything you do.

Sumanta can also reached at his LinkedIn profile - https://www.linkedin.com/pub/sumanta-mitra-2200-great-connections/16/54b/954