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HomeHotel Manager ‣ Interviews: Ashish Mahajan

Ashish Mahajan : Hotel Manager

The general manager of a hotel i.e the hotel manager is responsible for ensuring that the guests enjoy their stay and the hotel generates enough profits. Simple as this may sound, it involves supervising multiple functions that go into the makings of a hospitable and pleasant hotel. Ashish Mahajan, a hotel manager with Ginger Hotels gives us further insights into this job profile:

Q
What is your current position, career focus and total years of experience?
A

I am currently a hotel manager with Ginger Hotels. My focus is to contribute towards the hospitality industry with my learning, understanding & experience. I have 11 years of experience in the luxury & budget segment of hotels.

Q
How did you get started in your career? What motivated you to get into this career?
A

I started my career as an FO Cashier with Luxury Hotel in CP, New Delhi.

Q
What is this career like?
A

This career gives you a chance to understand human nature. It also teaches you team work & patience, different likes/dislikes/ ways of living at different places. It is a wonderful job that makes you face different situations every single day.

Q
What is a normal work day in a life of a hotel manager?
A

A typical day involves analyzing daily operations, forecast for future days in relation to budget provided, analyzing feedback from guests. Then there are morning meetings with all the heads of various departments or sub departments operating in the hotel. I also coordinate for implementation of new policies & procedures as directed by the top management, plan & schedule training classes & development activities for my team members. I also get involved in sales calls, if the need arises.

Q
How was your journey from 1st job till current job? Where do you see yourself in 5 or 10 years from now?
A

My journey has been full of new learning, guidance from my seniors, facing high-pressure situations related to the field & ultimately, the pleasure of seeing a happy guest.

Q
What specialized training and education did you choose to succeed in this field? What inspired you to build the skills?
A

I have done my Hotel Management from IHM, Kufri, Shimla. Patience, honesty & commitment along with right guidance from my parents, teachers and seniors in my field have helped me develop these skills.

Q
Which skills have you found most helpful, and the ones will be most important in the future?
A

Teamwork, honesty, punctuality & taking complete responsibility of the job assigned are helpful.For future growth, it is important to keep moving towards your goal & learning with time/experience.

Q
What was your best experience and challenges faced working in this field?
A

If a guest leaves your hotel feeling satisfied with his/her stay that is the best experience for me. When I started off in this career, one challenge was my lack of fluency in English which I have overcome now with my experience gained over the years.

Q
What recommendation would you give to prospect students who want to advance in this field? What education, skills they need to focus over others?
A

Please ensure that you pursue your hotel management degree from recognized universities or one of the Institutes of Hotel Management (IHMs) only. Select a proper line during your course to move ahead in your career & stick to it.

Hospitality requires lot of hard work & patience to climb to the top but keep faith & keep moving.

Q
Do you have any other `words of wisdom' that you would like to pass on?
A

Respect your work, put in a lot of hard work, learn to work in a team, respect your seniors and keep moving until you reach your desired designation.