Technical Support Engineer
Technical support Engineers also called as Maintenance Engineers or Helpdesk Engineers, are professionals who provide technical assistance and after-sales technical support to users of technology products such as mobile phones, televisions, computers, software products over a range of technical issues. An IT technical support engineer is involved with installing and configuring computer systems, diagnosing hardware and software faults and solving technical problems, either over the phone or in person. Most businesses rely hugely upon such staff for the ongoing IT operational and smooth running of their company.As a technical support engineer spends most of his time on computers, training, trouble shooting, it is important that one is comfortable working both independently and collaboratively. Typical employers are most large or medium-sized organizations that use computer systems and need IT support or companies that specialize in providing IT maintenance and support.Some of the everyday work responsibilities include:
- Identifying computer problems and advising on the solution
- Installing and configuring computer hardware operating systems and applications
- Maintaining and Monitoring computer systems and networks
- Responding to breakdowns and repairing equipment and replacing parts
- Maintaining records of software licenses
- Testing and evaluating new technology
- Provide necessary documentation and reports
Salaries and Job Outlook*
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Technical Support Engineers are vital to any IT workforce whether in-house or working remote. Job prospects are best for graduates with relevant skills, experience and certifications.Although they may work for a wide range of industries, most Tech Support Engineers are employed in professional, scientific, and technical services industries, principally computer systems design and related services. Other potential employers include administrative and support services companies, financial institutions, insurance companies, government agencies, educational institutions, telecommunications and healthcare.The average annual salary of a Tech Support Engineer is INR 3.0 lacs p.a. Experience, seniority and qualifications make a strong impact on higher salaries.
Education and Training
A bachelor's degree is required for most network support and tech support engineering positions. A degree in computer science or information systems is a prerequisite for some jobs while in the absence of a degree, certification and practical experience are essential.
Valued Traits & Abilities
With organizations and individuals continuing to adopt to increasingly sophisticated technologies the demand for these professionals will always be steady. Job growth will continue to be driven by the ongoing complex computer and software systems. Skills gained in this profession can be branched out into other IT careers, such as network, DBA or IT security specialist and hence opportunities for career development are positive in this field.Some of the career opportunities within this field are:
They determine training objectives of clients and teach desktop applications and software training. They train on areas such as safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Designing computer training manuals for the client is also among his scope of activities.
They give clients sales advice and support both pre sales and post sales. Technical sales professionals are often the key contact point for clients who go on sales calls and customer demos and introduce them with new products. Ensuring sales target are met are among his primary roles.
They are essentially responsible for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Complying with password requirements, creating new users and maintain security standards are among the other work areas.
- Unisys India Pvt. ltd.
- EMC Data Storage Systems India Pvt. Ltd.
- Sasken Communication Technologies
- Akamai Technologies