Pleasant jobs call for pleasant people, that is the thumb rule if you would like to get into hotel management. So, first of all do make sure you are a people person, considering whether you are managing a resort, hotel, restaurant, club or spa you're going to have to deal with a variety of people interacting in different ways. Hotel managers are usually the kind of people who enjoy making others feel at home and well cared for. If you have the ability and personality to accommodate the pickiest of the clients you are sure to move up the corporate ladder into the position of a hotel manager. The hospitality industry, including but not limited to hotels and restaurants has been growing exponentially. Understandably a vibrant and glamorous field, a career as a Hotel manager is not without challenges. Hotel Managers typically take on a wide range of responsibilities, covering everything from Human resource, sales, business development and customer service to accounting, financial administration, food and beverage preparation, housekeeping and general maintenance. The diversity of experience in hotel management is greater than in any other profession.
Hotel management is primarily concerned with food and living space, the boarding and lodging needs of the guests, and more importantly their comfort, at all times. Broadly speaking, there are four core operational areas in a hotel: Front office, housekeeping, Food and Beverage Services and food production.
The main areas of work in a hotel are as follows
- General Operations : responsibilities of this department include supervision, coordination, and administration of all other departments.
- Front office : being the centre of all activities, major tasks are performed here include, providing information, making room reservations, check ins and check outs
- Sales and marketing: a department that keeps in touch with travel agents, tour operators and corporate clients in order to sell hotel facilities. They also handle Advertising and Public relations
- Food and Beverage: this department is the hub of the hotel industry and is responsible for all the food that is prepared and served.
- House Keeping : the main function here is to make sure that all rooms are kept in order and all needs of guests are met
Salaries and Job Outlook*
|Median Annual Pay||INR 4.5 lacs per annum|
|Number of Jobs|
|Projected Growth Rate|
Compensation for a Hotel manager varies depending upon the length of service, level of education, management level and the employer. A career in hospitality opens up opportunities to earn a good living with attractive perks and a dynamic work environment. Hotel managers who exit from their profession can also move into larger areas of management, such as property management, administrative roles of large hotel chains or independent ownership of smaller hotels. Hotel Managers earn an average annual salary in the range of INR 4.5 lacs p.a to 5.0 lacs p.a.
Education and Training
Hotel management courses are customized for any level of specialization and the educational achievements most often viewed favorable include a bachelor's degree in Hotel and restaurant management. Most employers look for candidates with a prior hospitality experience in a related field however, if you are short of experience training is usually provided on the job. Alternatively, an internship with a reputed hotel can help you get an extensive amount of experience. With an MBA in Hospitality management the scope of your future is tremendous and can help you survive any economic storm. If you are already working in a hotel, try different positions, cross- train or move into different departments to steer ahead, learn the different cultures and revenue centers.
Valued Traits & Abilities
The Hospitality industry has taken the world by storm. The advent of globalization has made it more than possible to accommodate skilful job seekers and employ more budding students from Hotel Management Institutes. Interestingly, there are many hotels mushrooming in urban and semi-urban areas and the need for trained hotel management professionals is on the perspective. Some of the areas of work a Hotel management can include are-
Hotel and Restaurant management
They are responsible for hotel and food and beverage revenue, profit and customer satisfaction goals by overseeing restaurant and lounge operations.
Club/ Recreation and Health centre management
With the rising number of Health and fitness centers, the skills of this profession may be utilized in overall administration and management of such business centers.
Major tour companies and travel agents also give weightage to hotel management students in positions like tour executives, tour managers etc.
Armed with a management degree you can even become an entrepreneur and open your own restaurant or café, the kind you wanted to go, but there wasn't any!
- The Taj Group of Hotels
- Marriott International
- Hotel Leela Ventures limited
- Hyatt Hotels
- Intercontinental Hotels & Resort Groups
- Hilton worldwide
- Courtyard by Marriott