Most beginners in information technology conventionally start their careers with 'desktop support'. As the name indicates, desktop engineering deals with installation, assembling, maintenance and troubleshooting of desktop computers in organizations. These engineers essentially provide a support role to business infrastructure so that they may function efficiently and comfortably. As the usage of computers continues to grow, desktop engineers with their extensive knowledge of both hardware and software act as a single point of contact for the end users for support, repair, maintenance and up-gradation of computers & peripherals.Desktop engineers work within an organization, travel to various work sites or attend a call to provide end user assistance where required. A thorough knowledge of operating systems, network concepts and computer components is essential for them to perform their duties.A career in desktop engineering calls for excellent customer service and communication skills apart from technical expertise as client and user interactions are a vital part of their job role. They usually work with a group of engineers and must have good interpersonal skills to tackle day-today computer problems.Some of the daily work responsibilities of a desktop engineer are:
- Install, upgrade, support and troubleshoot for computer software &hardware
- Test computers to ensure systems are running smoothly
- Identify and diagnose problems that affect computer operating systems
- Coordinate with vendor support
- Analyze incoming calls & support requests and develop trends
- Ensure customer queries are resolved within stipulated and agreed time
- Train clients and users on usage of computer hardware and software
- Maintain computer peripherals such as printers and resolve problems, if any
- Coordinate with purchase and supplies after assessing computer needs of clients
Salaries and Job Outlook*
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Computers are omnipresent and desktop engineers are the key professionals who are largely responsible to provide solutions to computer technical problems. Their presence is indispensable, be it in "in-house" or at the field of the user's location. Job vacancies are abundant in sectors including IT hardware & networking companies, IT services, banking & finance companies, healthcare, education & media as well as government departments.Compensation is influenced by experience and professional certifications obtained. At an entry level a desktop engineer can start as a trainee with an average salary of INR 1.5 lacs p.a. and with higher positions can earn upto INR 3.0 lacs p.a.
Education and Training
Desktop engineers must hold a bachelor's degree in computer science or IT. They must be well versed with programming languages like C+ and C++ and may need additional certifications to qualify for certain employers. The Computing Technology Industry Association (CompTIA) is one of the valid certifications that desktop engineers must obtain to upgrade themselves and enhance growth opportunities.Participating in internship programs in computer applications and networking in any organizations may be helpful in securing good jobs.
Valued Traits & Abilities
As computers are universal, one can fine job opportunities in any sector, software manufacturing, IT services, schools, businesses, retail, healthcare etc. One may find full time in-house employment or be called for contracts to large or medium-sized information technology companies. Helpdesk support is an encouraging area for girls who aspire to become desktop engineers. The career roadmap of desktop engineers is promising for those who are constantly learning. One can move to higher positions in management or as system administrator or systems engineer after gaining experience and technical certifications.
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